The Claim Trainee position begins January 18, 2010. Our Trainee Program offers a rewarding career path for individuals who are interested in working for a company with the expertise to successfully manage the claim process while providing outstanding service to our customers.Trainee candidates should have a desire and a willingness to relocate for business needs, substantive lateral/development opportunity, or a management opportunity. There will be required training at CNA’s home office in downtown Chicago, Illinois. CNA Claim Professionals are responsible for investigating, evaluating, negotiating and resolving claims.Workers’ compensation, general liability, commercial auto, and healthcare professionals’ liability are examples of the insurance coverages we provide to businesses and business professionals. This 12-18 monthcurriculum provides instruction in insurance basics, analysis of multiple lines of coverage, damage mitigation strategies, negotiation skills practice, settlement strategies, professional skills and systems and technical training. It also features: · Several 1-3 week instructor-led training sessions held in a centralized location · Self-study, web-based, guided-learning and practical application activities in the “base” office location · Evaluation of progress through testing, journaling, partner mentoring and formal reporting · An opportunity to gain the knowledge necessary to perform at the basic core competency level by the end of the first year · Opportunities to develop numerous contacts and interact with senior management · Exposure to and understanding of the critical functions of Underwriting, Risk Control and Actuarial Job Summary Under close supervision, learns claims practices by participating in formal or on-the-job training for a specified period of time. Essential Duties & Responsibilities 1. Develops a working knowledge of claims techniques, practices and procedures. 2. Reviews policy coverages and claims documentation in accordance with company guidelines and standards to determine if coverages apply, escalating issues as needed. 3. Participates in the settlement of claims within prescribed limits in most cost effective manner and ensures timely issuance of disbursements. 4. Learns and participates in claims resolution activities which may include but are not limited to setting reserves, performing investigations, working with outside parties, and preparing management reports and other communications. 5. May update, develop reports and utilize the claims systems. 6. Interacts with claim personnel on issues relating to specific claims and other topics concerning the claim handling of claimants and insured. 7. Claims trainees in the field make field visits to agent and broker offices and accompany underwriters on visits to insured or prospective insured to better understand assessments relating to risk exposure and control. May perform additional duties as assigned. Reporting Relationship Supervisor or Manager Skills, Knowledge & Abilities 1. Strong desire to develop knowledge and understanding of claims practices. 2. Good verbal and written communication skills with the ability to develop positive business relationships. 3. Strong ability to identify, analyze and solve problems as well as the ability to learn rapidly and adapt quickly to change. 4. Ability to work independently. 5. Developing decision-making skills. 6. Knowledge of Microsoft Office Suite as well as other business-related software. 7. Claims trainees in the field require an ability and willingness to travel and relocate. Education & Experience 1. Bachelor's degree or equivalent experience. 2. Based on product line, successful completion of required exams or work towards certification may be required.
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