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For your reference, we have included the original job posting below.
Claims Assistant
Job Number:
26664716
Company Name:
Hanover Insurance
Job Location:
Roseville, CA US
Job Category:
Insurance
Claims Assistant
Claims Assistant
Job ID #: 1790 Location: Roseville, CA Functional Area: Claims SBU: 85100 - Risk Management Claims Position Type: Full - Time Education Required: High School Diploma Experience Required: Less than 1 year Relocation Provided: No
Job Description
The Hanover Insurance Group is seeking a Claims Assistant in our Roseville, CA office
Position Overview/Summary: Provides general administrative support for assigned team. Responsible for directing/redirecting work to the proper resources, following established procedures and legal requirements, effectively and accurately maintaining data, handling correspondence and other administrative tasks. Resolves identified issues and problems.
Responsibilities: - Reviews new claims and assigns them to adjusters. Reassigns claims as needed. - Manages, organizes and routes incoming/outgoing mail and faxes; includes monitoring of printers and fax machines. Ensures all correspondence is scanned as appropriate. - Maintains electronic and hard copy files as required; includes file purging and retention. - Responds to Adjuster and Unit Manager requests such as retrieving files, data inquiries, preparation for audit, research and problem resolution. - Provides phone support. Responds to various service inquiries from both internal and external parties. - Processes transactional items such as creating and mailing correspondence, preparing invoices, issuing payments, etc. Ensures all correspondence is compliant. - Performs data entry and runs reports as needed. Reviews data regularly and track/report trends. - Order supplies for the department. - Manage special projects as assigned. - May act as backup support for other departments in field locations.
Position Requirements
Education, Experience, Skills - High school diploma required - 1-2 years of general office experience required. - Basic computer skills (MS Office, website navigation) required - Basic math skills - Good communication (written and verbal) skills - Customer service oriented - Organized, detail oriented, and able to prioritize - Able to problem solve - Easily adapts to new or changing situations, requirements and priorities
Benefits To Joining The Citizens/Hanover Team: Competitive Pay and Benefits Retirement/401(k) Program Beneficiary and Ability Assist Programs Travel Assistance Program Adoption Benefit Wellness Programs Matching Education Gifts Plan Employee Development/Education Assistance and Professional/Industry Designation Programs Generous "Time Off With Pay"
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.
EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status of condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their position. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace. Nearest Major Market: Sacramento Job Category: Administrative, Data Entry, Customer Service, Customer Service, Customer Service Representative, Finance, Risk Management, Insurance, Claims, Research, Research, Service, Customer Service
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