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For your reference, we have included the original job posting below.
Claims Representative 2
Job Number:
26636175
Company Name:
Esurance
Job Location:
Atlanta, GA US
Job Category:
Insurance
Claims Representative 2
Claims Representative 2
Location: US-GA-Atlanta Job ID: 3563
Posted Date: 8/23/2010
Apply for this job:
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Overview:
Provides excellent customer service in the handling of first and third party bodily injury and property damage claims with exposures levels up to $7,500
Responsibilities:
* Understands concepts of coverage, policy interpretation, exposure recognition and liability determination to analyze and move claims towards resolution. * Uses Esurance systems to properly document files to include all key activities, contacts made, statements taken, including outline covering all aspects of the claim and for resolution. * Sends correspondences related to claim and department of insurance regulations * Identifies and refers files to special investigation unit * Determines liability exposures for moderate impact losses to include complex comparative negligence issues * Analyzes facts of loss, injury, and possible exposure potential ($7500 or higher) prior to review with management for triage * Reviews medical records and bills to validate accuracy of services provided * Completes bodily injury evaluation summary to include: liability, damages, causation, diagnosis, treatment, reserves, and general damages * Reviews, evaluates and negotiates to settlement bodily injury claims, to include attorney represented claims up to $7,500 * Utilizes COA and LA as a tool to review and evaluate claims * Monitors repairs and customer rentals to ensure timeliness of repair process * Identifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner
Qualifications:
* Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently. * Demonstrated ability to manage relationships with both internal and external customers. * Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making. * Excellent communication skills both oral and written. * Strong analytical, problem solving skills, and excellent customer service negotiation skills. * Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs. * Demonstrated knowledge of medical treatments and understanding of low impact injury claims * Demonstrated proficiency with handling claims involving issues of coverage, drop back and multiple policy coverage * Demonstrated proficiency in receiving and negotiating liens with healthcare providers and worker’s compensation carriers for first and third party injury claims * Bachelor’s degree in Business Administration, a related field, and/or equivalent education required. * Two years or more auto and injury claims handling experience required ~CB~
