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Title: Client Manager - Risk Management - Marsh - Abu Dhabi U.A.E Location: ARE-Abu Dhabi-Abu Dhabi As the world's leading insurance broker and risk advisor, Marsh is devoted to finding the opportunity in risk. Companies look to us to help them navigate the daunting global risk landscape, seeing risks others don't and unlocking opportunities others can't. With 22,000 employees and annual revenues approaching $5 billion Marsh serves more clients in more industries worldwide than any firm in our industry. We are looking for talented professionals to join our team.
We are seeking aClient Managerin our Risk Management group.
Specific Responsibilities:
CLIENT/ INSURER - Relationship Management * Seek and build strong relationships at executive and operational levels and communicate the client's strategy across Marsh resources * Act as an ambassador for Marsh with client/insurer executives * Responsible for the direction and management of Marsh's relationship with assigned clients and insurers * Manage the communication between the client, insurer and service team members * Understand client business issues, needs and expectations * Understand and manage insurer's expectations
CLIENT - Client Service * Agree and implement client service agreement/letter of understanding/engagement * Prepare Strategy Plans as appropriate to identify client risks and needs * Provide leadership by example of the proactive and enthusiastic service levels expected from client service teams * Act as a referral point for the resolution of complex client queries internally and externally * Host client and insurer meetings in conjunction with specialist broker and client service team * Agree and set renewal client service and rolling risk management strategy with the client * Responsibility for the co-ordination and execution of Placement for each client as assigned * Assist clients with contractual indemnity and insurance reviews * Interact with third party providers to clients as required * Lead and sign off programme design activities * Lead new business initiatives and defensives including referral generation * Interaction with overseas/ Marsh brokers PROCESS - Procedures/Compliance * Ensure operational procedures followed * Produce stewardship report if required * Maintain time recording individually and ensure team compliance * Ensure New and Expanded business is reported in Sales Funnel
FINANCIAL - Account Profitability * Produce budget proposals and negotiate fees in line with account profitability/value proposition * Negotiate fees with the client
OTHER REQUIREMENTS * Assist with the personal development of team working on client * Demonstrate an understanding of the client's industry sector. * Undertake specified tasks as directed by your manager adhering to agreed timescales * Responsible for a portfolio of predominantly large and complex client business units in varying industry sectors (main focus on operational, development, investment, captive, risk management) * Creating opportunities for new business * Ambassador for Marsh, evidenced by hosting events * Develop strong personal relationships with clients and the insurance/reinsurance market * Identify the client's risk management, risk financing and insurance needs and objectives * Coach and mentor team members * Network with the various divisions within Marsh and external business networks to provide client service solutions * Work with the various divisions within Marsh to ensure wide knowledge of resources in MMC. Identify and take forward expanded sale opportunities * Work within Marsh Compliance and Marsh specific procedures and guidelines * Work with existing and prospective insurers and reinsurers to achieve optimal insurance and/or reinsurance solutions for clients * Serve as a technical reference point * Work with clients for non insurance risk transfer including, but not limited to, contractual risk transfer * Strive to deliver best practice, market leading service and solutions * Good knowledge of Microsoft Office/other PC based applications * Knowledge of and experience with various sales techniques * Competitive, goal-driven attitude * Excellent interpersonal skills * Strong negotiation skills * Technical insurance knowledge * Experience in negotiating with insurers and reinsurers * Experience of contractual indemnity and insurance reviews * Ability to work under pressure and meet deadlines * Excellent follow-up and organizational skills * Must be a team player * Bachelor's Degree in Business plus Insurance qualification ACII, ACIII is preferred * 10-15 years experience in Insurance field * Arabic is a plus
