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For your reference, we have included the original job posting below.
Commercial Lines Small Account Underwriter Job
Job Number:
25775713
Company Name:
Hanover Insurance
Job Location:
Southfield, MI US
Job Category:
Insurance
Commercial Lines Small Account Underwriter Job
Commercial Lines Small Account Underwriter
Job ID #: 1549 Location: Southfield, MI Functional Area: Underwriting SBU: 27102 - Commercial Lines Other Position Type: Full - Time Education Required: Bachelors Degree Experience Required: 1 - 3 Years Relocation Provided: No
Job Description
Citizens Insurance, a member of The Hanover Insurance Group, has several current needs for Small Commercial Accounts Underwriters . These roles have the potential to be located in either our Howell, MI or Southfield, MI office.
Success in Small Commercial Markets requires innovation, commitment, and responsiveness. Thats why, at the Hanover Insurance Group, Inc., we believe our Value Proposition based on Customer Service in concert with a broad appetite and top technology gives us a competitive advantage. We collaborate with our agents to develop fast, flexible, and custom-tailored solutions designed to meet the unique insurance needs for our Small Commercial Clients.
The Small Commercial Underwriter will be responsible for underwriting and pricing new and renewal small accounts for an assigned group of agents. In this role you will handle new and renewal accounts under $25K. In addition you will: Quote and document small new business submissions, manage task lists for New Business exceptions, coach agents on how to use our Point of Sale technology, participate actively in branch and team meetings to discuss quality, flow of business and agency management issues, portfolio manage a renewal book and handle endorsement referrals. Underwriters must be able to pro-actively seek additional business from agency assignment. You will also be expected to provide superior customer service within required service guidelines. In this role there is an emphasis on responding quickly and positively to agency phone calls and submissions.
Responsibilities:
- Underwriting new business and renewals that fail automatic/manual bypass process.
- Proactively responding to and contacting agents on new and renewal business, and renewal submissions.
- Working collaboratively with Small Commercial Sales Manager on submissions, competitor benchmarking, customer feedback, risk appetite, and other pertinent underwriting issues.
- Periodic onsite visits with Small Commercial Sales Manager and underwriting team.
- Participate actively in branch and team meetings to discuss quality, flow of business and agency management issues.
- Staying current with branch underwriting strategies related to appetite and pricing increases and assist in strategy execution.
- Guiding agency auditing program as well as manage business mix by using on-line tools, such as PIF pull report.
- Participate in service meetings, training and project work as assigned.
- Computer Skills: MS Office Suite; Exposure to the following internal systems a plus: The Agency Place, CAAMS, Plexus, MMS, POS, PMS, GroupWise.
Position Requirements
- 3-5 years experience in commercial lines underwriting.
- Bachelor's Degree preferred
- Committment to customer service
- Ability to work in a fast paced deadline driven environment.
Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management. Nearest Major Market: Detroit Job Category: Customer Service, Customer Service, Customer Service Representative, Insurance, Underwriter, Service, Customer Service
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