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endorsements. Currently, Chubb is seeking a Customer Service Representative for the ... office. The Masterpiece Customer Service Representative processes phone and email.....
is seeking a Customer Service Representative for the Whitehouse Station, New Jersey office. The Masterpiece Customer Service Representative processes phone and......
For your reference, we have included the original job posting below.
Customer Service Representative - Masterpiece
Job Number:
25683410
Company Name:
Chubb
Job Location:
Whitehouse Station, NJ US
Job Category:
Insurance
Customer Service Representative - Masterpiece
For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. Forbes listed Chubb as one of America's 400 Best Big Companies. We have emerged as a leader in the insurance industry not only on the basis of our size or our longevity. We consistently strive to build lasting relationships with our customers and 8,500 independent agents and brokers, and we aim to be the best at what we do by delivering unparalleled service and innovative, scalable and specialized products backed by financial strength and third-party endorsements.
Currently, Chubb is seeking a Customer Service Representative for the Whitehouse Station, New Jersey office.
The Masterpiece Customer Service Representative processes phone and email requests from both external and internal business partners. The Masterpiece Real Time system and on-line resources support new business quoting and the servicing of established business.
Position Description:
Provide professional, comprehensive and accurate service which focuses on the business needs of each customer. Represent Chubb Personal Insurance as a New Business Expert and provide on-going service support to existing policies. Handle a high volume of inbound calls, email requests and customer inquiries in a fast paced environment to contribute to established service goals of the business unit. Utilize the Masterpiece Real Time system and all supporting workflows, reference materials and technology to ensure accuracy and consistency in premium quotes, processes and information. Demonstrate solid product knowledge and soft sales techniques. Initiate and maintain positive business relationships with internal and external customers. Perform various job functions or projects as assigned by team specialists or supervisor.
Competencies/Technical Skills:
Advanced customer service skills - experience preferred. Strong verbal and written communication skills. Demonstrate principles of telephone etiquette and call management Proactive learner with the ability to work independently Ability to handle multiple tasks and balance priorities Strong basic PC skills including Word and Excel Commitment to quality and accuracy. Typing skills of 35+ words per minute. Ability to work a flexible work schedule if needed.
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations.
Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America's most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at .
