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Inside Claims Representative- Auto Liability Non-Injury - Keene


Job Number:36796877
Company Name:Liberty Mutual
Job Location:Keene, NH US
Job Category:Insurance
 

Inside Claims Representative- Auto Liability Non-Injury - Keene
Title: Inside Claims Representative- Auto Liability Non-Injury - Keene
Location: US-NH-Keene
Other Locations:
Advance your career at Liberty Mutual - A Fortune 100 Company!

Are you looking for an opportunity to join a claims team with a fast growing company that has consistently outpaced the industry in year over year growth? Liberty Mutual has an excellent claims opportunity available. As an Inside Claims Representative you will review and process simple and straightforward claims within assigned authority limits, consistent with policy and legal requirements. In this busy and fast-paced environment, your organizational skills and ability to stay calm and focused will be put to good use. In addition to a wide range of benefits, as an employee, your insurance education and training are paid by Liberty Mutual.

Responsibilities:
* Reviews and administratively sets-up simple and straightforward claims (i.e., small theft or minor automobile property damage) in tracking system and writes or revises the brief description of loss to ensure that it accurately reflects the actual circumstances.
* Ability to manage a claims desk in a high volume claims environment.
* Determines liability. Establishes and enters claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
* Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims. Responds to various written and telephone inquiries including status reports. Explains the facts and logic behind decisions in a way that the customer understands, even if they do not agree with the decision.
* Documents actual damages associated with claims and processes claim settlements within assigned authority limits.
* Maintains diary of claims processed and matches all open and closed mail to ensure proper tracking and processing of claims consistent with established guidelines and expectations.
* Uses organizational skills to manage competing demands while performing administrative tasks associated with processing claims such as establishing and maintaining files and folders and generating required correspondence.
* Alerts Team Manager to the possibility of fraud or subrogation potential for claims being processed.
* High school diploma or equivalent experience
* 1-3 years of related customer service experience; 1 or more years claims handling experience, or equivalent training required.
* Basic understanding of insurance principles including coverages and terminology.
* Effective and persuasive communication skills to explain the facts and logic used to arrive at decisions in a way that the customer understands.
* Written skills to compose clear, succinct descriptions when posting files and drafting correspondence.
* Excellent telephone communication skills, as well as typing skills required.
* Capacity to multi-task in a fast-paced work environment.
* Addresses conflict calmly, directly and diplomatically. Treats others with respect, even under difficult or heated circumstances.
* Licensing required in some states.
Benefits:
* Career advancement through our promote from within philosophy
* Outstanding benefits including 401K (company match) and company paid pension plan
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following: 401K and retirement plan, Accidental death & dismemberment insurance, Credit Union membership, Dental coverage, Dependent life insurance, Disability insurance, Discounts on automobile and homeowner's insurance, Employee life insurance, Long-term care insurance, Medical coverage, Paid time-off, Pay-for-Performance, Reimbursement accounts, Tuition reimbursement, Vision care coverage, and Work/Life resources.

Overview:

We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.

We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.

We believe our employees take pride in knowing that they help people live safer more secure lives everyday.


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