Sr. Director Finance, Customer Care

Sr. Director Finance, Customer Care

Title: Sr. Director Finance, Customer Care
Location: US-TN-Grassmere HQ
Other Locations:
The Sr. Director, Customer Care will fill a key role within the Customer Care organization. The Customer Care organization is responsible for delivering on Asurion's customer service strategy across Asurion's 60M customers. This position will have primary responsibility for the critical financial analysis, oversight and partnership with the operational leaders for the Customer Care line of business, to assist in making business decisions based on fact based financial data. The ideal candidate will have exceptional financial competence, strong business acumen, critical thinking proficiency and strong communication skills. The candidate must be customer centric and be able to balance the demands of a rapidly growing, complex entrepreneurial environment where ingenuity rather than precedent drive how things should be done.

The successful candidate's responsibilities will include:

* Provide strategic financial leadership to the business on operational processes;
* Conduct in depth analysis on strategic functional projects; working with business partners seek business and accounting solutions to complex issues;
* Provide continuous process improvement leadership to the business;
* Develops, analyzes, and interprets statistical and accounting information in order to evaluate operating results in terms of profitability and performance;
* Present complex financial topics in easy to understand business language;
* Build creative financial models without constraint of current systems;
* Monitor effective financial internal controls;
* Evaluate the established policies and procedures and modify as necessary; and
* Assist in developing short and long term goals and objectives, including cost saving initiatives.
* Lead and develop the care finance team

Asurion is looking to hire an extremely talented individual to fulfill the position of Sr. Director, Customer Care. He or she will fit well in an environment that rewards bright, motivated, driven, results-orientated leaders with increasing responsibility and challenge. The tremendous growth experienced by Asurion in the past and expected in the future should lead to additional prospects for the successful individual.

The ideal candidate will have:

* A proven track record of academic and professional excellence;
* Bachelor's Degree in Accounting/Finance, MBA or advanced degree viewed favorably;
* 8 - 12 years experience in a high growth or transformational environment;
* Strong communication and presentation skills;
* Hands-on leadership style;
* Strong data mining and financial analysis experience;
* Proficient in Excel and PowerPoint;
* The ability to consult and advise operating and corporate leaders on a range of issues related to accounting, financial reporting, and strategic opportunities;
* Call center industry experience preferred, but not required; and
* Previous consulting firm experience preferred, but not required.
* A self directed individual with a strong ability to manage ambiguity and who adapts readily and easily to changes in priorities and business conditions;
* An individual who is self confident, competent, outgoing, and independent with a straight forward personality;
* Comfortable working with very sensitive data and able to maintain a high degree of discretion;
* Fits well in an environment that rewards bright, self-starting, energetic, and action-orientated managers with increasing responsibility and challenge;
* Professional and personal integrity beyond reproach; and
* Able to work flexible hours as needed during peak times.
* Candidate will be expected to develop, attract and retain high quality team members who demonstrate the Asurion values;
* Ability to inspire members to perform at their best;
* Collaborative, team oriented leadership style;
* Excel in working in an open, flexible, results-oriented, performance based environment;
* Ability to work with all levels of people in the firm and in the client world;
* Track record of leading and mentoring teams; proven ability in a "rapid growth environment";
* Should be able to point to previous experience in having "energized" a team to perform stretch goals;
* Excellent organizational and interpersonal skills; and
* Entrepreneurial appreciation; talent for leading change to achieve best results

About Asurion:
Asurion is the global leader in technology protection services. From lost, stolen and damaged wireless handsets to malfunctioning computers, gaming systems and more, Asurion, together with sister-companyNEW,provides more than 200 million consumers worldwide with best-in-class service, repair, replacement and delivery. The company also provides products which can protect a consumer's wireless content and software. Asurion is the exclusive provider to many of the world's premier telecommunications and retail companies. The company is privately-held with more than 10,000 employees and operates in six countries across three continents. For more information, please .

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